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    • Communication

    At Silverdale School, we are committed to providing high-quality, clear, regular and responsive communication with our learning community, including students, parents and carers, staff, trustees, partners and the wider community.

    We believe that effective communication is central to building strong relationships, fostering a sense of belonging and ensuring that every student has the opportunity to thrive. We value the partnership between home and school and recognise that working together, through open and constructive communication, helps us achieve the best possible outcomes for our students.

    Our communication will be clear, accessible and written in plain English. Where specialist terminology is necessary, we will explain what it means. We will use a range of communication methods and digital platforms to ensure that information is shared effectively and reaches the people who need it.

    We want parents and carers to feel informed, listened to and confident in contacting us. We are committed to responding professionally and in a timely manner, creating opportunities for dialogue and ensuring that communication reflects our values of Ambition, Belonging and Integrity.

    Silverdale School’s communication commitment

    • Keep our community informed by sharing relevant, accurate and timely information about school life, student learning, progress, achievements and important developments.
    • Be open, honest and professional in all our communication, building trust through transparency, respect and integrity.
    • Make communication clear and accessible by using plain English, avoiding unnecessary jargon and considering the needs of our diverse community.
    • Respond in a timely and appropriate manner to questions, concerns and feedback, recognising the importance of effective two-way communication.
    • Use the most appropriate communication method for the message, audience and circumstances, making effective use of digital platforms, written communication, meetings and face-to-face conversations.
    • Work in partnership with parents and carers by listening to feedback, valuing different perspectives and recognising the shared responsibility we have for students’ success and wellbeing.
    • Celebrate the life of our school by sharing the achievements, opportunities and experiences that make Silverdale a thriving and inclusive learning community.

    At Silverdale, communication is more than sharing information. It is about building relationships, strengthening trust and working together to ensure every student feels supported, valued and able to achieve their best.

    Communications Methods Chart

    I have a question or query

    We want to make it as easy as possible for parents and carers to contact Silverdale School. 

    View our Home and School Communications Procedure

    It is about my child’s progress

    Please contact your child’s tutor in the first instance to discuss their progress, learning or general wellbeing. You can email the tutor directly or contact the school reception on 0114 236 9991 to arrange a telephone call.

    If you do not have the tutor’s contact details, please email enquiries@silverdale.chorustrust.org and your query will be directed appropriately.

    It is about a behaviour incident involving my child

    Please contact the school reception on 0114 236 9991 and ask to speak to the relevant member of the pastoral team. Depending on the nature of your query, you may need to leave a message so that the appropriate member of staff can contact you.

    Email the pastoral team:

    My child is absent

    If your child is unable to attend school due to illness, parents and carers should call the absence line on 0114 2369991 and select option 1 before 10am with the reason for the child's absence or email: absence@silverdale.chorustrust.org

    Please provide your child’s full name, year group and the reason for their absence.

    My child has an appointment and needs to leave early or arrive late

    Please inform the school in advance by emailing enquiries@silverdale.chorustrust.org , marking your message for the attention of the Attendance Team, or by contacting reception on 0114 236 9991.

    Please include your child’s full name, year group, the reason for the appointment and the expected time of arrival or departure. Where required, please provide evidence of the appointment.

    I have a safeguarding concern

    If you have a concern about the safety or wellbeing of a student, please contact the school and ask to speak to a member of the Designated Safeguarding Team.

    Further information about safeguarding, including relevant contact details and advice about what to do if you have a concern outside school hours, can be found on our safeguarding webpage.

    Find out more about Safeguarding

    If a child is in immediate danger, contact the emergency services on 999.

    I am not sure who to contact

    If you are unsure who to contact, please get in touch with our main reception team on or email enquiries@silverdale.chorustrust.org . We will help direct your query to the most appropriate member of staff.

    We value positive relationships between home and school and appreciate your support in helping us ensure that queries reach the right people.

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